Channel Customer Experience Engineer

Mountain View, California

2019-02-04 Chronicle

Born from X, Alphabet's moonshot factory, Chronicle is advancing cybersecurity for enterprises of all sizes. We are dedicated to helping companies find and stop cyber attacks before they cause harm. We work with the entire security industry to give good the advantage in the fight against cybercrime. Joining experts in large-scale cloud computing, big data, machine learning, and cybersecurity, you'll help build out the next generation of security intelligence solutions.

As part of the Customer Experience Engineering Team, you balance a business and technical acumen, an engineer at heart and an exceptional problem solver. You are someone who can easily talk to existing and prospective partners and customers, understand our partner’s technologies and end to end business processes. You are comfortable challenging assumptions and open to innovative ways to bring products to market.

Responsibilities

  • Enable channel partners to independently deliver Chronicle’s solution
  • Architect technical foundations of our channel program - from learning and enablement to tracking
  • Build workable solution architectures on top of Chronicle and Chronicle partner solutions
  • Maintain expert level knowledge of products and services of our partners and business needs of our mutual customers
  • Identify repetitive problems and partner with cross functional teams (Product, Engineering, Marketing) to solve, improve, automate, and act as the voice of the channels

Minimum Qualifications

  • Bachelor's degree in Computer Science, Engineering or equivalent
  • 2 years of experience in customer facing roles including sales engineering, consulting, support or business development, preferably in Channel
  • Experience working with Global 1000 companies

Preferred Qualifications

  • 5 years of successful sales engineering experience
  • Security Certifications such as CISSP
  • Excellent communication (verbal & written), presentation, and interpersonal skills
  • Ability to understand customers security challenges and how our products may be applied
  • Self initiative and track record of finding and solving problems
  • Broad product and solution knowledge of market trends in the cybersecurity industry

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