Customer Experience Engineer

Washington DC Area/Remote

2019-02-04 Chronicle

Born from X, Alphabet's moonshot factory, Chronicle is advancing cybersecurity for enterprises of all sizes. We are dedicated to helping companies find and stop cyber attacks before they cause harm. We work with the entire security industry to give good the advantage in the fight against cybercrime. Joining experts in large-scale cloud computing, big data, machine learning, and cybersecurity, you'll help build out the next generation of security intelligence solutions.

As part of the Sales Team, you balance a business and technical acumen, an engineer at heart and an exceptional problem solver. You are someone who can easily talk to partners and customers, understand technologies and end to end business processes. You are comfortable challenging assumptions and open to innovative ways to bring products to market.

Responsibilities

  • Map identified customer business requirements to workable solution architectures
  • Maintain expert level knowledge of products
  • Vet customers and only sell to customers with approved use cases
  • Partner with Product Management, Engineering and Marketing as the voice of the customer
  • Identify repetitive problems and work with cross functional teams to solve, improve and automate

Minimum Qualifications

  • Bachelor's degree in Computer Science, Engineering or equivalent.
  • 5 years of experience in customer facing roles including sales engineering, consulting, support or business development
  • Experience working with Global 1000 companies

Preferred Qualifications

  • 10 years of successful sales engineering experience
  • Security Certifications such as CISSP
  • Excellent communication (verbal & written), presentation, and interpersonal skills
  • Ability to understand customers security challenges and how our products may be applied
  • Self initiative and track record of finding and solving problems
  • Broad product and solution knowledge of market trends in the cybersecurity industry

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